Frequently Asked Questions
We answer the most common questions about your shipments.
How much does it cost to ship from the United States?
From Miami the rate is US$ 8 per kilogram and from other US states it is US$ 12 per kilogram. The billable weight is the greater of the actual and volumetric weight.
How long does shipping take?
The estimated time is 5 days from Miami (Florida) and 12 days from other US states, counted from dispatch.
Do you deliver to my home?
LATAM USA EXPRESS does not provide its own home delivery. You can pick up your parcel at our delivery point or request dispatch via Shalom nationwide.
Which products can I not ship?
Flammable products, weapons, prohibited substances, perishables and items restricted by customs cannot be shipped. Write to us on WhatsApp to review your case before buying.
How do I know the volumetric weight of my package?
It is calculated by multiplying length x width x height in centimeters and dividing the result by 5000. Our team can help you with the calculation.
Can I insure my parcel?
Yes. We offer basic and premium insurance as additional packages you can add to your order from the website.
How do I pay?
When you complete your order you choose the available payment method: Yape, Plin or bank transfer. Then you send us the receipt via WhatsApp to confirm.
Do you receive packages from any US state?
Yes. We handle packages from different states and move them to the corresponding logistics point before shipping to Peru.
Still have questions?
Write to us